SURGERY NEWS

July 19th - Lockdown Easing

Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

From the 19th July nothing will change at the surgery – patients and visitors will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are unwell and vulnerable and it is vital that we continue to protect our patients.

Also we need to ensure we can continue to provide a service. Our staff have been incredibly vigilant and as a result we have not suffered unmanageable levels of self-isolation or staff absence. Continuing to wear personal protective equipment will ensure we are able to continue to provide you with a service.

Thank you for your continued support and understanding

 

NHS Digital GDPR

We are seeing an increase in the number of patients requesting information regarding the use of personal data and patients opting out of their data being shared following the announcements around the new extract process.

Please click on the link to watch a short video on how your information is used: 

How the NHS uses your patient data from GP practices to improve health and care

 

Zero Tolerance Policy

Zero Tolerance

The NHS has a zero tolerance policy of all violence and aggression. This policy is for the protection of all NHS staff, but also for the protection of other patients, their families, visitors, etc. In order to ensure that this zero tolerance approach is adhered to, it is essential to have robust policies and procedures in place. In General Practice, this will need to cover a variety of situations in which incidents could occur. Generally speaking the majority of patients behave in acceptable or manageable ways, however the incidence of excessively aggressive or violent attacks in the GP practice is increasing.

The practice recognises that there can be contributory reasons for patients behaving in difficult or challenging ways, however, where this tips over into aggression or violence, the practice will adopt a zero tolerance approach.

 

 

Village Agent – Ellie Brunt

How can a Village Agent help you during this difficult time?

  • Do you live alone, have a problem and not know who to turn to?
  • Are you struggling as a young person, an older person or as a family and need advice and support?
  • Do you have a problem that can be fixed by accessing the right people, services or agencies, but are unsure of where to begin?

If you require assistance from Ellie please complete this Response form

* All conversations are treated with the strictest confidentiality*

 

Maternity Services

Musgrove Park Hospital have recently launched a new self-referral service. If you are newly pregnant, you will need to register online for maternity services by completing a self-referral form on the Musgrove Park Hospital website. The form collects basic demographic details alongside basic obstetric and medical history and can be accessed at the Somerset NHS Foundation Trust website. Once a self-referral has been submitted a midwife will contact you directly to offer early pregnancy advice and to arrange an appointment at a suitable time and place. Alternatively, click this link to scan a QR code to access the form.

 

NHS England 2020 GP Patient Survey Results

The results of the Annual NHS England 2020 GP Patient Survey have recently been released. Our Annual GP Patient Survey page allows you to access data for practices across the country including the the results for Church View Medical Centre.

 

The NHS App

This recently released NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services.

 

SMS Appointment Reminder Service

Our SMS appointment reminder service has been activated for all patients for whom we have a mobile phone number.  Patients wishing to OPT OUT need to advise the medical centre by speaking to the reception team.

 

Practice Brochure

View our practice brochure

 

Are you a Dispensing Patient?

If you live more than one mile from your nearest chemist we are able to dispense your medication.   For every item we dispense the medical centre receives a dispensing fee and we are reliant on this income to secure the future of the medical centre. If you are a patient living more than 1 mile from a Chemist please consider carefully the ramifications, to patients and to the future of the Medical Centre, of collecting your medication from another outlet or opting to have your medication delivered by an outside agency, with whom we have no connection. Thank you for your consideration.  

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